FAQ's

What is the processing time for orders?
We process all orders within 1-3 business days after payment is confirmed. You’ll receive a tracking number as soon as your order ships.

 

Do you ship internationally?
Yes, we ship worldwide! International shipping times and rates vary depending on the destination and will be calculated at checkout.

 

How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your shipment’s progress.

 

What shipping options do you offer?
We provide standard, expedited, and international shipping options. Details, including estimated delivery times, will be available at checkout.

 

What is your return policy?
We accept returns within 30 days of delivery for unused, undamaged items in their original packaging. 

 

Do you offer free shipping?
Free shipping is available on orders over $150 for select locations. Check our current promotions for eligibility.

 

What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment options listed at checkout.

 

Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placement. After this period, we cannot guarantee changes as the order may already be processed.

 

What happens if my order is lost or damaged?
If your package is lost or arrives damaged, please contact us within 7 days of delivery. We’ll work with the carrier to resolve the issue and offer a replacement or refund.

 

How can I contact customer service?
You can reach us via email at jonesja@mac.com